Coaching is a thought-provoking and experiential process where the coach partners with clients to harness their personal and professional capabilities fully and evoke change.

Kim is a Certified Professional Co-Active Coach (CPCC) who specializes in helping leaders and individuals at all levels unleash their potential, cultivate self-awareness, and clarify goals for success.

She collaborates with clients to ignite untapped sources of creativity, productivity, and leadership, propelling individuals to achieve their desired outcomes with confidence and fulfillment. She is currently earning her Associate Certified Coach (ACC) credential with the International Coaching Federation.

Kim specializes in leveraging AI-powered tools to help professionals and organizations streamline workflows, automate content generation, and optimize productivity. With extensive experience in prompt engineering and AI-driven automation, she provides strategic guidance on integrating these technologies to reduce manual effort and enhance creative problem-solving.

Through tailored consulting and training, Kim empowers individuals and teams to master AI-adjacent tools, freeing up valuable time to focus on high-impact work, innovation, and strategic thinking.

Strategic planning involves working with stakeholders to create a roadmap for the organization to fulfill its purpose and achieve long-term success by setting priorities, allocating resources, and aligning internal operations with long-term objectives.

Kim has led multiple strategic planning efforts throughout her career. Most recently, as Head of Enablement and Chief of Staff for TikTok’s U.S. Data Security - Trust and Safety and Global Risk & Response, Kim has amassed a depth of experience in aligning and developing organizational strategy to ensure alignment, direction, and coherence across all parts of the business unit.

She excels in developing organizational strategy that encompasses: mission and vision statements, core values, strategic goals and priorities, org structure, culture, and KPIs, enabling the organization to remain agile, seize opportunities, and overcome challenges effectively.

Services Kim offers to help your business or organization with strategic planning:

• Provide Interim Executive Leadership

• Develop Organizational Strategy

• Lead Strategic Planning

• Internal and External Analyses

• Goal and Objective Setting

• KPI Development

• Resource Allocation

Business transformation involves making fundamental changes in how business is conducted to adapt to shifts in the market environment. As the lead program manager for TikTok’s Project Texas, overseeing Trust & Safety, Kim was a key driver in seeing that the company was successful in responding to changes in the regulatory landscape by pivoting how U.S. user data flowed through Trust & Safety systems, tools, and personnel.

Kim works to identify underlying problems or causes of organizational pain and produce recommendations for reducing friction. She also works closely with C-staff and executive stakeholders to understand their desires to fundamentally alter the org paradigm. By doing so, the business or organization becomes well-positioned for long-term success in response to rapidly evolving business landscapes.

Services Kim offers to help your business transform:

• Develop Organizational Structure and Efficiency

• Build Operating Models

• Objective and Vision Setting

• Change Management and Implementation

• Process Development and Streamlining

• Migrations (systems, teams, and tools)

• Service Portfolio Adjustments

• Communications

Effective teams and leaders are committed to continuous improvement. They operate cohesively, adapt effectively to change, and deliver exceptional results, ultimately driving sustained organizational success.

With over 20 years of leadership experience, Kim has a proven track record of building and scaling high-performing teams and fostering a culture of excellence within organizations.

She works with high-potential individual contributors and leaders to build confidence so they can contribute to the development of a peak performance culture rooted in collaboration, trust, and integrity.

Services Kim offers to help teams and leaders develop:

• Provide Interim Executive Leadership

• Coaching (individual and team)

• Goal and Objective Alignment

• Mission, Vision, and Values Development

• Team Charters

• Feedback and Performance Conversations

• Performance Optimization

• Productivity Enhancements

• Analysis and Action Planning

Depending on the maturity and stage of a business, business operations manage the day-to-day of the business through the coordination and alignment of strategy and operations across the business.

Business Operations teams also have a major impact on all aspects of the business, managing programs from inception to execution (often solving the most high-priority and pressing problems), which fundamentally shape the future of the company.

Business Enablement compliments BizOps by focusing on the entire organizational ecosystem to improve operational efficiency (people, process, technology) so the business can maintain its growth path.

Most recently, while at TikTok, Kim built a business enablement team from scratch, enabling an organization of 700+ to achieve a new level of maturity. Historically, Kim has been part of and led teams akin to an internal swat team. These teams would often parachute into the most complex problems to go hands-on and untangle issues or friction to develop solutions and drive outcomes. Thus, enabling the business to drive meaningful impact and change across the organization.

Services Kim offers to help enable your business and operations:

• Provide Interim Executive Leadership/ Chief of Staff Support

• Rhythm of the Business (RoB)

• Weekly and Quarterly Business Reviews (WBRs/ QBRs)

• Annual Operating Plan

• Objective Alignment

• Heatmapping

• Voice of the Customer

• Build and Scale BizOps Functions

Finding ways to optimize processes and products within established compliance and regulatory guidelines, while balancing risk with business objectives, is an ongoing effort within the tech industry.

For businesses centered around regulatory and compliance standards, remaining innovative while compliant, is imperative to sustain growth and maintain a competitive advantage in dynamic market environments.

Familiar with navigating regulatory and compliance frameworks while pushing the boundaries of innovation, Kim is familiar with aligning business practices with frameworks to ensure compliance.

Her experience in the public sector along with leading Crisis Management Programs and Operations teams at Workday and Checkr, Inc. and Trust & Safety teams at TikTok, has allowed her to develop proficiency in various compliance, data protection, and privacy frameworks, such as GDPR, CCPA, and FCRA.

Services Kim offers to support business risk and compliance standards:

• Risk Assessment

• Crisis Management

• Mitigation Planning and Solutioning

• Process and Quality Audits

• Root Cause Analysis

• Process Development and Enhancement

• Thought Partnership